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Taro Sasakama Address Line 1, City, Prefecture, Zip Code], Japan TEL: +81-XX-XXXX-XXXX | Email: [Your Email Address] | LinkedIn: [URL] Sales Administration & Trade Operations Professional SUMMARY OF SKILLS & QUALIFICATIONS • Over 10 years of outstanding experience in trade operations, sales administration, and general affairs across various industries. • Strong ability to handle complex daily operations with high accuracy and speed, including order management, L/C handling, export/import documentation, and inventory control. • Proven track record of improving operational efficiency by standardizing business processes and creating manuals. • Excellent communication and negotiation skills with diverse stakeholders such as customs brokers, forwarders, overseas vendors, and internal departments. • Advanced PC skills (Word, Excel with Pivot/VLOOKUP, PowerPoint, ERP/SAP) and proficient English capability (TOEIC 750+). PROFESSIONAL EXPERIENCE Company A (Global Logistics & Trading Company) | Tokyo, Japan | Apr 2018 – Present Senior Trade Operations Staff, Overseas Business Department • Engage in a series of import/export operations, including arranging shipments with overseas customs brokers and forwarders, and managing delivery schedules. • Handle L/C processes, issue purchase orders, and strictly check shipping documents to ensure compliance with international trade regulations. • Project A: Took the initiative to improve operational efficiency by transforming the format of customs clearance and delivery request forms. Successfully reduced document preparation time by 50% (from 20 minutes to 10 minutes per case). • Major Achievements: o Processed an average of 30-40 international shipments and invoices per day with zero critical errors over 3 consecutive years. o Successfully prevented delays in cargo delivery and avoided extra storage fees by establishing a tight communication flow with the SCM team and external vendors. Company B (Major Manufacturing Company) | Osaka, Japan | May 2012 – Mar 2018 Sales Administration & Customer Support Representative • Handled day-to-day sales support operations, including order entry, quotation preparation, inventory management, and billing using the SAP system. • Responded to inquiries from domestic and overseas clients via email and telephone, achieving a high customer satisfaction rate. • Project B: Led the documentation and standardization project for the customer service team. Created comprehensive operation manuals for handling claims and defective products. • Major Achievements: o Reduced customer claim processing time by 70% in one and a half years by standardizing response procedures that had previously relied on individual expertise. o Effectively utilized downtime between calls to take on additional administrative tasks, contributing to a 10% reduction in the team’s average overtime. Company C (Business Services & Consulting Firm) | Tokyo, Japan | Apr 2007 – Apr 2012 General Administration & Accounting Assistant • Performed executive-level administrative and clerical duties, including managing calendars, coordinating meetings, and making travel arrangements for senior management. • Handled general accounting duties such as expense settlement, petty cash management, and invoice processing. • Major Achievements: o Played a key role in the office relocation project, successfully coordinating with contractors and internal departments without any disruption to daily business. o Supported the smooth introduction of a new expense reimbursement system by conducting training sessions for new employees and creating user-friendly manuals. EDUCATION • Bachelor of [Major], [Name of University], [City], Japan (Mar 2007) CERTIFICATIONS & SKILLS • Languages: Japanese (Native), English (Business Level, TOEIC 780) • Certifications: The Proficiency Test in Trading Business Grade C, Nissho Bookkeeping Certificate Level 2 • Technical Skills: MS Office (Word, Excel, PowerPoint), Salesforce CRM, SAP ERP